Refund policy

We want you to be happy with your order. If something is not right for you, you can return it within 30 days of delivery for a full refund.

30 day returns

You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be:

  • unused and unworn
  • in its original condition
  • returned with its original packaging, where possible

How to return an item

  1. Contact us with your order number and the item you would like to return.
  2. We will reply with the return address and instructions. Please do not send items back without contacting us first, as returns sent to the wrong address may be lost.
  3. Pack the item securely and send it back to us. We recommend using a tracked service and keeping your proof of postage.

Refunds

Once your return has been received and checked, we will email you to confirm. Approved refunds are made in full to your original payment method. Depending on your bank or card provider, it may take a few working days for the refund to appear on your statement.

Return postage

If you are returning an item because you have changed your mind, the cost of return postage is your responsibility. If your item arrived faulty, damaged or incorrect, we will cover the cost of putting it right.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or is not what you ordered, please contact us within 30 days of delivery with your order number and a photo of the problem. We will arrange a replacement or a full refund.

Exchanges

If you need a different size or colour, the quickest way is to return the original item for a refund and place a new order.

Your statutory rights

This policy is in addition to, and does not affect, your statutory rights under the consumer laws of the United Kingdom or Australia.

Questions

If you have any questions about returns or refunds, please contact us.